Access statement

Kelling Heath - Is located amongst 250 acres of woodland and heathland in an area of Outstanding Natural Beauty close to the North Norfolk coastline at Weybourne.
The majority of Kelling Heath lies on a feature known as the Cromer Ridge formed during the last ice age.  The Park falls within the North Norfolk Area of Outstanding Natural Beauty and borders Kelling Heath itself, which is an extensive tract of lowland heathland designated as a site of special scientific interest.  Arable fields and two Forestry Commission woodland complete the surrounding area.  In developing a commercially viable destination, our aim was to do so in sympathy with the environment whilst educating our guests' and visiting organisations.  In developing the infrastructure and facilities consideration has been given to those with disabilities despite the environmental constraints of the location.

Brochure - The Kelling Heath brochure advises that sections of it are available in large print. These relate to accommodation and touring, tariffs, how to book and booking conditions, and are available on request by calling 01263 588181. The brochure is also available to view or download from our website.

Website - The Kelling Heath website is compliant for those with visual impairment.

General Description - Within the 250 acres Kelling Heath provides pitches for private holiday homes which can be purchased, pitches for touring caravans and tents and a small number of holiday hire caravans and lodges.
A range of facilities centered on the Village Square are available and an activity and entertainment package is provided.
Sound environmental management of the woodland and heathland habitat is of primary importance and the park has been developed in a way that is sensitive to and in keeping with the environment. For example, away from the Village Square and its facilities, roads and paths are typical of a natural woodland and heathland location and may not be suitable for those with disabilities.

Touring Pitches - Are located in three areas on flat level grassland. Pitches can be made available close to amenity building’s two of which (yellow and blue) have a disabled facility with access controlled via a radar key. Parking is available for one car beside each pitch.

Holiday hire homes and Lodges – We have our Owl Trust holiday home which is designed for those with limited mobility. The Holiday home has a permanent wheelchair ramp, accessible shower room with fold out seat and support rails. There are sliding doors to access all rooms except the en-suite. The holiday home is located close to all the central facilities. We also have our Lodges, Nightjars and Heron Holiday Homes available. The Lodges are the more spacious accommodation they also have baths allocated in them. Temporary wheelchair ramps can be made available for both types of accommodation upon request. Parking is available beside all types of accommodation.

Arrival - Arrival - A drop off lay by is close to the main reception, whilst parking bays are available in the main car park. Access to reception is level with no ramps. We also have an accessible lowered desk.

Transport – We have the Coasthopper Xtra bus that stops on park. The bus runs between 24th of May and 4th September. Timetables and information can be found in Reception.  We are able to provide details of local taxi firms who may be able to assist with transport.

Facilities - The main core facilities at Kelling Heath centre on the Village Square.  Access to the Square is level. 

Village Store - Ramp access is available to the Store. A delivery service for those with disabilities is available on request. 

The Forge & Terrace & Brackens - The Forge & Terrace Bars offer full table service and large print menus on request. A disabled toilet facility is available. Access to the lower terrace,
‘The Den’, pool tables and Family Fun Centre is via a ramp.
Bracken's - Has level access and offers take away and table service with large print menus on request.

Health & Fitness Club and Outdoor Pool - Access to the Health & Fitness Club and Outdoor Pool is level with no ramps.  Corridors are spacious and well lit.
The Health & Fitness Club has a disabled changing room and a chair lift providing access to and from the main pool.
There is a raised area within the Fitness Studio where a ramp is provided.
The Health & Fitness Club is fully accredited with the IFI (Inclusive Fitness Initiative), their aim being "To make Fitness inclusive to all". A full accessibility audit was undertaken to determine the needs of the Leisure Club and its facilities in order to meet the IFI standards.
The fitness studio equipment has been upgraded to improve accessibility and signage around the complex has been improved.
The Leisure Staff have undertaken a CYQ (Central YMCA Qualification) in Inclusive health, fitness and disability which enables the gym instructors to assist and develop training programmes for people with a wide range of disabilities.  
There is level access to the outdoor pool and guests' may use the changing room in the Health & Fitness club.

Activities - The Park is one of five key disabled access sites in the area of Outstanding Natural Beauty through a partnership with the Norfolk Coast Project.  It enjoys an easy access trail giving less able bodied people the opportunity to experience the heathland habitat and views across the North Sea from an interpretation point.
Due to the woodland and heathland habitat some of the activities may be unsuitable for those with disabilities. Staff at Guest Services or a member of the Countryside Team will be pleased to offer further advice.

Emergency Service - There is a 24 hour emergency telephone service available on park. Our reception is open from 8am until 8pm and after this time the Duty Manager can be contacted through the Forge facility until 11pm.
A defibrillator is located in the Village Square which a number of staff have been trained to operate.
Wheelchairs are available by prior request.
Mobile phone coverage is available at Kelling Heath.
A number of key staff at Kelling Heath have attended a course in Accessibility Awareness and we aim to provide a comprehensive service.