Accessibility on Park

At Kelling Heath, we are committed to creating an inclusive and welcoming environment where you can relax and enjoy the beauty of the natural surroundings. We strive to ensure our facilities, accommodation and experiences are accessible where possible. By continually reviewing and improving our accessibility, we aim to provide a comfortable, supportive and enjoyable stay and we encourage guests to contact us in advance so we can help provide the information you need.

Kelling Heath Holiday Park is a tranquil and scenic retreat located in North Norfolk, England. Nestled within 300 acres of beautiful heathland and woodland, the Park offers a peaceful environment for visitors looking to relax and enjoy nature.

Take a look around the Park and discover our landscapes, facilities and accommodation via our virtual tour!

Any Questions About Accessibility?

Our Reservations Team are available daily on 01263 588181

or by completing the form.

Accessible Classic 2 Bed Woodland Lodge, dog friendly

Scots Pine Lodge features a bright and spacious open-plan living area, contemporary furnishings, Karndean flooring throughout, and patio doors opening onto a Juliet-style decking area, creating the perfect setting to unwind and enjoy the surrounding woodland.

It has ramp access, a wet room and is wheelchair accessible.

Find Out More

Woodland Lodges and Nightjar Holiday Homes

The Woodland Lodges have more spacious accommodations and baths allocated in them. Parking is available beside all types of accommodation.

The majority of Woodland Lodges and Nightjar Holiday Homes have ramp access, though are not equipped internally for accessible accommodation. We recommend contacting Reservations to confirm your accommodation has this facility.

Unfortunately, temporary ramps cannot be fitted to the other Lodges.

Touring & Camping Pitches

Pitches are located in three areas on flat-level grassland.

They can be available close to amenity buildings, which all have accessible facilities. These facilities are also stoma friendly.

There is a family bathroom and shower room in the Red Touring building.

Parking is available for one car beside each pitch.

Arrival

Accessible parking spaces are provided at the front of the main car park, helping to reduce travel distances wherever possible. Essential facilities, such as reception, the Forge & Terrace, Health & Fitness Club and the accessible lodge, are located close to the car park.

There is drop-off layby close to reception, which has level access and there is an accessible lowered desk. A hearing loop is available on request.

Access to the Village Square is level, with a ramp onto a raised terrace seating area. There is an accessible toilet in the main building.

Holt Mobility are just down the road and have a range of equipment to hire including mobility scooters.

The following accessible equipment is available on request via reception for the Accessible Lodge only:

- - Perching stool
  - Bed rail
  - Over bed/chair table

Accessible toilets and showers

Step-free access to Brackens, Village Store, Health & Fitness Club and The Forge & Terrace

Accessible outdoor seating in the Village Square

Reduced capacity sessions in the outdoor pool

Hoist in the indoor swimming pool

Hearing loop in reception

Out of Hours: Norse Security are on Park 7pm-7am daily. Should you experience issues during your stay, including power cuts, noise disturbances or other such problems, please call them on 0300 373 0705 and reference ‘Kelling Heath Holiday Park.

A defibrillator is located in the Village Square, and a number of our staff are trained to operate it.

If you require a wheelchair, mobility scooter or other accessibility equipment, we recommend Holt Mobility Centre, 01263 588777.

Mobile phone coverage on the Park is available but can be limited due to Kelling Heath’s woodland setting.

We can provide details of local taxi firms who may be able to assist with transport. Kelling Heath has its own halt on the North Norfolk Railway, and you can travel to Holt and Sheringham. From Sheringham, you have access to the national rail network.

AccessAble

We have worked with AccessAble so you can find out about our facilities before you visit. AccessAble’s surveyors assessed our venue to create a Detailed Access Guide.

Detailed Access Guide to Kelling Heath Holiday Park

Platinum 3 Bedroom Lodge Guide

Nightjar Holiday Home Guide

Classic 3 Bedroom Lodge Guide

Scots Pine Woodland Lodge

Our Park Environment

The majority of Kelling Heath lies on a feature known as the Cromer Ridge, formed during the last ice age.

The Park falls within the North Norfolk Area of Outstanding Natural Beauty and borders Kelling Heath – an extensive tract of lowland heathland designated as a Site of Special Scientific Interest. Arable fields and two Forestry Commission woodlands complete the surrounding area.

In developing a commercially viable destination, our aim was to do so in sympathy with the environment whilst educating our Guests’ and visiting organisations. Interpretation boards can be found around the Park informing and educating Guests about the Park’s wildlife and habitats. In developing the infrastructure and facilities, consideration has been given to those with accessible needs where possible.

Sound environmental management of the woodland and heathland habitat is of primary importance, and the Park has been developed in a way that is sensitive to and in keeping with the environment. For example, away from the Village Square and its facilities, roads and paths are typical of a natural woodland and heathland location and may not be suitable for those with accessible needs.

Path Types

Compacted gravel paths
Sandy heathland tracks
Grass paths and clearings
Some paved or hard-surfaced routes around key facilities and the Village Square
Woodland tracks

Slopes and Gradients

Much of the Park is gently undulating rather than completely flat. Some walking routes have gradual slopes. Some woodland and heathland trails contain uneven ground and gentle inclines, including tree roots.

Key Accessibility Considerations

Mixed surface terrain throughout the Park.
Some loose gravel, sand, and uneven natural ground.
Woodland routes may contain roots and seasonal debris.
Open heathland areas can be exposed to weather conditions.
The Village Square has gullies.

Park Facilities

Bar & Restaurant

The Forge & Terrace has level access and can provide table service.

Menus are available in large print on request.

Accessible toilet facilities are available in the main building and are stoma friendly.

Brackens has level access.

Village Store

The store has ramp access and an automatic front door.

Assisted shopping is available in-store with a member of the team upon request.

Activities

There is an easy-access circular trail on level but natural ground taking in the heathland habitat and views across the North Sea from the View Point.

Due to the woodland and heathland habitat, some bookable activities may be unsuitable for those with accessibility needs. The Reception Team or a member of the Countryside Team will be pleased to offer further advice.

Health & Fitness Club and Outdoor Pool

Access to the Health & Fitness Club and Outdoor Pool is level with no ramps. All corridors are spacious and well-lit.

The Health & Fitness Club has an accessible changing room. There is a hoist or steps into the indoor pool. There is a raised area within the Fitness Studio accessible via a ramp. The fitness studio equipment has been upgraded to improve accessibility.

Our trainers at the Health and Fitness Club are level 2 qualified gym instructors. We have a health commitment statement which is visible for all to read.