Owner Services Administrator

Salary: £23,800 per annum
Contract Type: Full Time, Permanent
Hours/Shift Pattern: 37.5 Hours per week, working Sunday to Thursday
Are you looking for a varied administrative position? Would you love the opportunity to work in an environment where you are surrounded with nature? Come and join the Kelling Heath team, supporting the Sales & Owner Services team to ensure that the business operates smoothly.

Why we need you…

We are looking for someone with a keen eye for detail, who loves organising and prides themselves in being able to dot the i’s and cross the t’s.

The role will involve interaction with Holiday Homeowners, Guests and colleagues so excellent communication skills together with a passion for delivering an exceptional customer service is important to us. This role will be supporting the Owner Services team by ensuring all administrative tasks are completed correctly and in a timely manner.

What you’ll do…

Working closely with the team in Sales & Owner Services, you will have the responsibility for:

  • Keeping owner files up to date
  • System administration
  • Ensuring Holiday Homes are compliant by keeping gas and electrical certification records updated
  • Being the first point of contact for Owner enquiries and requests
  • Ensure all aftersales issues from Holiday Homeowners are dealt with in a timely, efficient manner
  • Provide key administrative support to the Sales team when required
  • Assist with Owner events both on and off Park
  • Support with Plot compliance issues
  • Ensure the department is maintained to the highest standards at all times
  • Data management
  • Liaise with other departments on a regular basis
  • Answering telephone calls and queries
  • Handling incoming and outgoing mail, including responding to correspondence from Holiday Homeowners and Team Members
  • Undertaking general administrative and office duties as required
This is not an exhaustive list and as we are a small team you may be asked to assist with administrative duties across other departments
What experience you’ll bring…
  • Solid administrative experience
  • Experience of working in a busy environment working to tight deadlines
  • Ability to and experience of prioritising tasks
  • Experience of minute taking and preparing reports
What skills you’ll bring…
  • Competent with Microsoft systems including Teams, Outlook, Excel & Word
  • Excellent customer service and organisational skills
  • An eye for detail
  • Excellent typing skills
  • Efficient and accurate record keeping
  • Confidence in dealing with all stakeholders both internal and external with great interpersonal skills
  • Commitment to high standards of confidentiality

We are open to all, and we value the unique skills of everyone. If you’re a suitably qualified applicant we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.

With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the company.

Please apply online by sending your CV and a covering letter telling us why you are interested in the role and what makes you a good fit to.

We will interview suitable candidates as they apply. This means the role may close at short notice and without prior warning. If you need any adjustments or would like to discuss submitting your application in a different format, please contact us.

Benefits of Working at Kelling Heath

  • Along with working in a unique setting with amongst 300 acres of woodland and rare open heathland in an Area of Outstanding Natural Beauty in a friendly and supportive environment, we are also proud to be able to offer you a number of key benefits including: Core Benefits 28 days holiday (including Bank Holidays) Free on-site parking Uniform provided Staff Discounts on Park Free use of the Health & Fitness Club

Our Address…

Kelling Heath
NR25 7HW