Frequently Ased Questions
- Can we use Drones during our stay?
- Can I bring pets, are they allowed in Woodland Lodges and Luxury Holiday Homes?
- What are the rules for dogs on the touring areas and are all breeds of dog welcome?
- How big are the pitches?
- Do all pitches have electric hook up?
- What do I need to connect to the electric hook up point?
- Can I pay when I arrive?
- What do I need to bring with me to check in?
- What time can I arrive/depart?
- Do I receive discounts when booking online?
- Can I request a pitch when booking online?
- How can I pay for my holiday?
- When/How will I receive confirmation?
- What is the difference between the Heron, Nightjar and Bittern?
- Do I need to bring my own sheets and bedding?
- Do I need to bring towels and tea towels?
- Is accommodation wheelchair friendly?
- Can I choose a specific pitch?
- Can cots/high chairs be hired?
- How far is it to the seashore?
- Do the North Norfolk Railway Trains stop at Kelling Heath?
- Is the Health & Fitness Club an additional cost?
- I don't want to use the gym can I just pay for a swim?
- Am I allowed to have a BBQ?
- Do Woodland Lodges and Luxury Holiday Homes have a DVD or CD player?
- Do I need to book tables for the restaurants in advance?
- How do I get more information on buying and owning my own holiday home?
- How do I book acorn events?
- Will I need a torch?
Can we use Drones during our stay?
Kelling Heath and Woodhill Park are both classed as ‘recreational areas’ by the Civil Aviation Authority. The use of Drones is therefore STRICTLY PROHIBITED AT BOTH KELLING HEATH AND WOODHILL.
Can I bring pets, are they allowed in Woodland Lodges and Luxury Holiday Homes?
We do not allow any pets in our luxury holiday homes or lodges but pets are allowed on the Red Squirrel touring area.
What are the rules for dogs on the touring areas and are all breeds of dog welcome?
We allow a maximum of two dogs per pitch on the Red
Squirrel Touring area which is situated close to the dog walking area.
Please be aware, dogs must be on leads at all times and must not be left unattended.
Please clear up after your dog and use the bins provided.
We do allow dogs to walk throughout the park although they must be kept on a lead and under control at all times.
We would refer you to our Booking & Hiring Conditions point 14 (b)which states:
(b) Dogs are only permitted on touring pitches booked on the designated touring pitch dog area (subject to a maximum of two dogs per pitch at Kelling Heath Holiday Park).
Certain breeds of dog are not permitted on Kelling Heath or Woodhill Park in order to maintain the safety and wellbeing of all of our guests. These are:
Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Braziliero or a cross breed of any of the breeds shown.
If you are in doubt about whether your dog will be permitted, please contact the park prior to booking for confirmation.
Dogs must be on a lead at all times and must not be left unattended. We reserve the right to require the owner of any dog (whether or not of the breeds referred to above) considered a nuisance, or affecting the comfort of guests, to remove it from the Park.
Thank you for your cooperation in this matter.
How big are the pitches?
Choose from three pitch styles;
Serviced Premium - with a minimum size of 100sq metres
Fully Serviced Premium - with a minimum size of 100 sq metres
Do all pitches have electric hook up?
I do not wish to use electric do I still have to pay for it?
All pitches have electric hook up points included within the nightly tariff, the service is available if required.
What do I need to connect to the electric hook up point?
You will need a 16 amp outdoor cable, with adaptor cable. These can be purchased from the Village Store or from most camping stores.
Can I pay when I arrive?
To be allocated a pitch all payment is needed at the time of booking or 6 weeks prior to arrival. We can however make provisional bookings that we can hold for 5 days without payment at which time we would need £75 for Lodges, Holiday Hire Homes and Touring pitches to secure the booking. During low season you can arrive without paying but you will not have been allocated a pitch prior to your arrival.
What do I need to bring with me to check in?
Your confirmation that you have received either through the post or via e-mail is all that is required to check in. For Welcome Back Breaks and the published offer for touring caravans and tents you will need to bring the original booking confirmation with a valid voucher code to show on arrival.
What time can I arrive/depart?
Arrival time is 12pm for touring visitors and 3pm for Woodland Lodges and Luxury Holiday Homes. Departure time is 10am for touring visitors, Woodland Lodges and Luxury Holiday Homes.
Do I receive discounts when booking online?
Yes provided you have a voucher code. For Welcome Back Breaks and the published offer for touring caravans and tents you will need to bring the original booking confirmation with a valid voucher code to show on arrival.
If you are unable to book online and would like to take advantage of any offers that we have then please contact the bookings team on 01263 588181
Can I request a pitch when booking online?
When booking online all pitches are allocated in order of availability so if you have a specific pitch you were looking to book please call our bookings team on 01263 588181
How can I pay for my holiday?
We accept credit cards except American Express and cheques though no cheques are accepted less than 2 weeks before arrival
When/How will I receive confirmation?
Confirmation will be sent to you on the day of booking. If this is via e-mail it will be received the same day if it is by post please allow 2-3 working days
What is the difference between the Heron, Nightjar and Bittern?
The Heron, Nightjar and Bittern all sleep 6 persons.
The Heron and Nightjar have two bedrooms and a pull out bed in the lounge suitable for children.
The Bittern has three bedrooms and no pull out bed in the lounge.
The major difference between the Nightjar and Heron is size with the Nightjar measuring 40 x 13 ft and the Heron 35 x 12 ft. the other difference is that the master bedroom in the Nightjar has an en-suite
The Bittern measures 37 x 12 ft.
Do I need to bring my own sheets and bedding?
No, all sheets and bedding are provided and the beds are made up ready
Do I need to bring towels and tea towels?
Yes you will need to bring your own towels and tea towels
Is accommodation wheelchair friendly?
Can I choose a specific pitch?
Yes you can, please call our bookings team on 01263 588181 to check availability as this is not available online
Can cots/high chairs be hired?
Yes cots and highchairs can both be hired from reception, although we do ask for a small deposit which will be refunded when brought back. Please let us know at the time of booking if you wish to hire one as numbers are limited
How far is it to the seashore?
The nearest seashore to Kelling Heath is at Weybourne which is about 1.5 miles away by car; turn left as you leave the park and follow the signs to Weybourne, at the first junction bear right then turn left onto the A149 then first right, this will take you to the seashore.
There are many fine beaches to explore in North Norfolk from the unspoilt and open beaches of Holkham and Brancaster (favoured by everyone from kite-boarders to film makers), to the family friendly sands of Hunstanton, Sheringham, Cromer and Mundesley, the North Norfolk Coast is truly remarkable.
Do the North Norfolk Railway Trains stop at Kelling Heath?
Yes we have our own halt which is a request stop, Due to the gradient steam trains can only stop on the return journey from Holt, diesel services stop in both directions.
We also sell tickets in reception at a discounted rate
Is the Health & Fitness Club an additional cost?
The Health & Fitness Club is an additional cost and can be booked at the time of booking (phone only) or any time prior to arrival or on the day you wish to use it.
Passes available include 1, 3 and 7 days
Those occupying Woodland Lodges have complimentary membership of the Club
I don't want to use the gym can I just pay for a swim?
All facilities are included within the cost of the leisure; unfortunately it is not possible to just pay for a swim
Am I allowed to have a BBQ?
Yes you can have a BBQ although we do ask that it is free standing and raised off the ground
Open fires and chinese lanterns are forbidden due to the risk of fire, thank you for your cooperation in this matter
Do Woodland Lodges and Luxury Holiday Homes have a DVD or CD player?
All lodges have both a DVD and CD player whilst the luxury holiday homes have a DVD player.
Do I need to book tables for the restaurants in advance?
For The Forge & Terrace booking is advisable and essential during peak times; to reserve your table call 01263 589913.
Pizza on the Square however does not take bookings however you can place a take away order on 01263 589914.
How do I get more information on buying and owning my own holiday home?
Please contact our sales team at the Holiday Home Sales Centre or call 01263 589900
Click here for details of the holiday homes available
How do I book acorn events?
Acorn events can be booked from Reception which is situated within reception.
Please be aware that there are limited spaces available for some events and these will be booked on a first come basis
Acorn Events can be booked 7 days in advance
Will I need a torch?
To help reduce light pollution and to maximise the enjoyment of the night sky lighting at Kelling Heath is kept to the main public areas and touring amenity buildings. Guests are advised to bring torches for their own convenience