Kelling Heath - Welcome and Information

Wecome to Kelling Heath - here you will find information to help whilst staying at Kelling and visiting the surrounding area

General Information
Covid Secure Measures on Park
Park Rules
Things to do on Park
Useful Telephone Numbers

General Information

Arrivals
All arrivals to check in at the Check In Cabin, located adjacent to the main car park
Touring from 12pm
Woodland Lodges and Holiday Homes from 4pm

Departures
Touring - please vacate the pitch by 10am
Woodland Lodges and Holiday Homes - please return your key to the Check In Cabin or Reception by 10am

First Aid 
If a member of your party requires first aid assistance, this should be given by another member of your household unless a life or limb-threatening injury necessitates compromising guidelines to provide emergency care. The staff member will be equipped with the appropriate PPE to protect themselves and others if they need to compromise social-distancing guidelines to provide medical assistance.

Defibrillator
A defibrillator is located within the kiosk in the Village Square. In an emergency, please follow the usage instructions provided with the equipment.

Camping Gas
The Village Store offers a like for like exchange on camping gas.

Phone Box
Situated in the Village Square

Wi-Fi
Wi-Fi is available throughout the Village Square, the Forge & Terrace and Pizza on the Square
User name - KellingHeath-Guest
Password - kellingheath1
Or check in via Facebook

Launderette
Tokens can be purchased from Reception or the Village Store.

Waste Management
We strive to ensure 100% of the waste on Park avoids landfill. Guests are encouraged to follow the guidelines below to help us achieve this. Bins are located in the Village Square, around the hire fleet accommodation and on the touring areas.

Our new waste management systems on Park include:
Recycling (clean items only) - Cans, plastics, card and paper
Glass - All mixed glass bottles and jars
Compostable - All of our takeaway containers, Pizza boxes, coffee cups and lids are compostable
Food Waste- Caddies are provided in all hire fleet accommodation, as well as food waste containers at various bin bays
General - Anything that can't be recycled
Batteries - A battery recycling container is located in Reception

Covid Secure Measures on Park

As you would expect, our number one priority is the safety of our Guests, Holiday Homeowners and team members on Park. To be able to comply with Government guidelines, and to give you peace of mind, we have introduced a number of cleaning and social distancing measures across the Park. 
View our graphic here

Park Rules

Covid 19 Addendum - July 2020

You have an obligation to report that you are showing symptoms associated with Covid 19 to Reception by phone (or security if out of hours)
If displaying any symptoms, you and your party must leave the Park to isolate in your own home
You have an obligation to comply with all Covid 19 Secure Measures in place on Park to ensure the safety of other guests, Park team members and visitors
You have an obligation to comply with Government guidance relating to social distancing and gatherings whilst on Park

Should you require assistance from any member of our team during your stay, that we are unable to resolve via a telephone call, please always adhere to social distancing.

General
Please restrict ball games to the Sports Field or Recreation Area. Ball games are not permitted on the Touring Areas.

Noise & Anti-Social Behaviour
Out of respect for other guests, we kindly ask that noise be kept to a minimum after 10pm. There will be an increased level of vigilance from our Wardens, Duty Managers and Security Guards this season to ensure guests are complying with the Park rules and pitching instructions. A continued breach of rules may result in guests being asked to vacate the Park.

No Smoking
We have a strict no smoking policy in all our Lodges and Holiday Homes. Electronic cigarettes are also not permitted indoors.

Pitches
When setting up your touring caravan please locate the jockey wheel on the pitch number slab, as indicated at the time of arrival, or place the corner of your tent as close as possible to this point. Incorrect pitching may result in your being asked to set up again correctly. If you need any help, please feel free to ask.

Cars
Only one car per pitch, all second cars must be parked in the main site centre car park.

Pets
Pets are NOT allowed in our Holiday Homes or Lodges.

Dogs
Dogs are welcome in the designated Touring Areas only at Kelling Heath but must always be kept on leads and are not to be left unattended. Please clear up after your dog. Dog bins are located in four corners and at the main entrance of the Red Touring Area.

Carbon Monoxide Advice
Carbon monoxide poisoning poses a real threat when BBQ's (both gas and charcoal) are used incorrectly. We ask anyone enjoying one to follow this advice:

Ensure BBQ's are used well away from your accommodation. At no point take BBQ's into your accommodation, touring caravan, or tent. Once finished, ensure that your BBQ is properly extinguished.

Drones
For public safety and privacy the flying of drones at Kelling Heath is prohibited.

Cycles
Cycling in the Village Square is strictly prohibited.

Fire Rules and Regulations

Please be aware that during periods of warm, dry weather, there is a heightened fire risk on Park in and around the Heathland and Woodland.

Please remember:

To dispose of cigarette butts safely - ensuring they have been fully extinguished
Do not leave bottles or glasses in direct sunlight
No open fires are permitted anywhere on Park
Never use a disposable BBQ indoors or in a tent
Never leave a lit BBQ unattended
Keep a bucket of water next to your BBQ
Remember to safely dispose of your BBQ and do not empty hot ash into refuse bins
Store gas cylinders outside, away from direct sunlight
Campfires, Fireworks, Fire Pits and Chinese Lanterns are STRICTLY NOT ALLOWED.

If you see or suspect a fire, immediately remove yourself from the area to a safe distance before raising the alarm by pressing one of the fire alarm sounders located on each of the touring facility blocks. These are grey boxes with a red button. Assembly point is located next to the main car park.

Things to do on Park

Things to do on Park

Walks and Trails
A comprehensive booklet detailing the various trails around Kelling Heath is available from Reception or the Village Store for £1

Huff & Puff Cycle Hire
Huff & Puff are on site at Kelling Heath (use of your own safety equipment is preferred)

Fishing 
Fishing in the fishing pond is allowed provided you hold a valid Environment Agency permit 

Tennis Courts
Must be booked with Reception - £5 per hour (equipment available to purchase from the Village Store)

Petanque
Situated in the Village Square (equipment available to purchase from the Village Store)

Table Tennis
Situated in the Village Square (equipment available to purchase from the Village Store)

Trim Trail
A woodland eco-gym for adults. The start of the Trim Trail is located close to the Tennis Courts through a double wooden gate. Follow the grey way markers around the route.

Adventure Playgrounds
There is a Junior Assault Course for older children in the woodland behind the Village Square, located near the Herons.

For younger children there is an Adventure Playground and Sports Field located between the Yellow Dragonfly and Blue Butterfly Touring Areas. See map for location.

Activities 
A number of activities will be available during your stay, however in order to comply with Government guidelines, our usual numbers on these events may be reduced. To give all guests a fair opportunity of being able to experience these, we are currently limiting activity bookings to three per stay (up to 7 nights). Activities can be booked a week prior to your stay - please call 01263 588181.

Local Area
We know that guests enjoy being able to visit the local area. As you may be aware, there is a degree of apprehension within local communities towards tourism reopening and the additional pressures this may bring. You may be interested in viewing North Norfolk District Council's link https://www.north-norfolk.gov.uk/news/2020/june/you-are-welcome/ regarding the ‘You are welcome' campaign which promotes the safe reopening of the towns, villages and beaches so that residents and guests can enjoy North Norfolk safely.

Supermarkets
We hope you will be able to find everything you need in our Village Store, however there are a number of small supermarkets in the local area as detailed below:
Tesco - Sheringham
Morrisons - Cromer
Lidl - Cromer
Morrisons - Fakenham

Sadly, Budgens in Holt was recently destroyed by fire, but please do still visit Holt. The 18^th century Georgian buildings are home to many gift, antique and clothes shops, along with art galleries and places to eat and drink located along the high street and tucked away in hidden, charming courtyards and alleyways.

Useful Telephone Numbers

Reception – 01263 588181

Breakfast/Pizza on the Square – 01263 589914

Forge & Terrace – 01263 589913

Out of Hours Broadland Guarding Services are on Park 7pm-7am daily. Should you experience issues during your stay, including power cuts, noise disturbances or other such problems, please call them on 07717 678653 (on site) or 01603 428900 (control room)

Medical Contacts Call 999 in an emergency, call 111 for non-emergency assistance. For true emergencies dial 999 and provide the operator with the following details: Full name of the Park, caravan or pitch number, full park address including postcode. Kelling Heath Holiday Park, Sandy Hill Lane, Weybourne, NR25 7HW

Hospitals/Doctors
Norfolk & Norfolk University Hospital (A&E) 01603 286286

Cromer & District Hospital (No A&E, minor injuries) 01263 513571

Holt Medical Practice 01263 712461

Sheringham Medical Practice 01263 822066

Holt Dental Practice 01263 712335

Sheringham Dental Practice 01263 823119

Police Call 999 in an emergency

Call 101 for non-emergency

Miramar Veterinary Centre 01263 822293