FAQ's

How big are the pitches?
Choose from three pitch styles;
Serviced
Serviced Premium - with a minimun size of 100sq metres
Fully Serviced Premium - with a minimum size of 100 sq metres

Do all pitches have electric hook up, I do not wish to use electric do I still have to pay for it
All pitches have electric hook up points included within the nightly tariff, the service is available if required.

What do I need to connect to the electric hook up point?
You will need a 16 amp outdoor cable, with adaptor cable. These can be purchased from the Village Store or from most camping stores.

Can I pay when I arrive?
To be allocated a pitch all payment is needed at the time of booking or 6 weeks prior to arrival. We can however make provisional bookings that we can hold for 5 days without payment at which time we would need £75 for Lodges, Holiday Hire Homes and Touring pitches to secure the booking. During low season you can arrive without paying but you will not have been allocated a pitch prior to your arrival.

What do I need to bring with me to check in?
Your confirmation that you have received either through the post or via e-mail is all that is required to check in.
For Welcome Back Breaks and the published offer for touring caravans and tents you will need to bring the original booking confirmation with a valid voucher code to show on arrival.

What time can I arrive/depart?
Arrival time is 12pm for touring visitors and 3pm for Woodland Lodges and Luxury Holiday Homes.
Departure time is10am for touring visitors, Woodland Lodges and Luxury Holiday Homes.

Do I receive discounts when booking online?
Yes provided you have a voucher code. For Welcome Back Breaks and the published offer for touring caravans and tents you will need to bring the original booking confirmation with a valid voucher code to show on arrival.
If you are unable to book online and would like to take advantage of any offers that we have then please contact the bookings team on 01263 588181

Can I request a pitch when booking online?
When booking online all pitches are allocated in order of availability so if you have a specific pitch you were looking to book please call our bookings team on 01263 588181

How can I pay for my holiday?
We accept credit cards except American Express and cheques though no cheques are accepted less than 2 weeks before arrival

When/How will I receive confirmation?
Confirmation will be sent to you on the day of booking. If this is via e-mail it will be received the same day if it is by post please allow 2-3 working days

Can I bring pets, are they allowed in Woodland Lodges and Luxury Holiday Homes?
We do not allow any pets in our luxury holiday homes or lodges but pets are allowed on the Red Squirrel touring area

What is the difference between the Heron, Nightjar and Tern
Heron and Nightjar both sleep 6 whilst the Tern sleeps 8.

Do I need to bring my own sheets and bedding?
No, all sheets and bedding are provided and the beds are made up ready

Do I need to bring towels and tea towels?
Yes you will need to bring your own towels and tea towels

Is accommodation wheelchair friendly?
Please see our access statement

Can I choose a specific pitch?
Yes you can, please call our bookings team on 01263 588181 to check availability as this is not available online

Can cots/high chairs be hired?
Yes cots and highchairs can both be hired from reception, although we do ask for a small deposit which will be refunded when brought back. Please let us know at the time of booking if you wish to hire one as numbers are limited

General

How far is it to the beach?
The nearest beach is Weybourne which is about 1.5 miles away by car; however this is not a sandy beach. The nearest sandy beach would be Sheringham and is around 3-4 miles away

Do the North Norfolk Railway Trains stop at Kelling Heath?
Yes we have our own halt which is a request stop, Due to the gradient steam trains can only stop on the return journey from Holt, diesel services stop in both directions.
We also sell tickets in reception at a discounted rate

Is the Health & Fitness Club an additional cost?
The Health & Fitness Club is an additional cost and can be booked at the time of booking (phone only) or any time prior to arrival or on the day you wish to use it. Passes available include 1, 3 and 7 days
Those occupying Woodland Lodges have complimentary membership of the Club

I don't want to use the gym can I just pay for a swim?
All facilities are included within the cost of the leisure; unfortunately it is not possible to just pay for a swim

Am I allowed to have a BBQ?
Yes you can have a BBQ although we do ask that it is free standing and raised off the ground
Open fires and chinese lanterns are forbidden due to the risk of fire, thank you for your cooperation in this matter

Do Woodland Lodges and Luxury Holiday Homes have a DVD or CD player
All lodges have both a DVD and CD player whilst the luxury holiday homes have a DVD player.

Do I need to book tables for the restaurants in advance?
For The Terrace and Woods booking is advisable and essential during peak times; to reserve your table call 01263 589913. Bracken’s however does not take bookings however you can place a take away order on 01263 589914.

How do I get more information on buying and owning my own holiday home?
Please contact our sales team at the Holiday Home Sales Centre or call 01263 589900
Click here for details of the holiday homes available

How do I book acorn events?
Acorn events can be booked from Guest Services which is situated within reception. Please be aware that there are limited spaces available for some events and these will be booked on a first come basis
Acorn Events can be booked 7 days in advance

Will I need a torch?
To help reduce light pollution and to maximise the enjoyment of the night sky lighting at Kelling Heath is kept to the main public areas and touring amenity buildings. Guests are advised to bring torches for their own convenience