Accommodation FAQ

We do not allow any pets in our luxury Holiday Homes and only permitted ‘Dog-Friendly’ Woodland Lodges allow up to 2 dogs per booking.

We also allow a maximum of two dogs per pitch on the Red Squirrel Touring area ONLY.

Dogs must be on leads and under control at all times and must not be left unattended.
Please clear up after your dog and use the bins provided.

We ask dog owners to respect those touring and camping Guests who do not have dogs. When walking your dog(s) please keep to the main roads and to the side of both the Yellow and Blue Touring Areas and do not enter into areas where Guests are pitched.

Dogs are charged as per the extras section on pitches.
PLEASE READ POINT 15 OF THE BOOKING AND HIRING CONDITIONS FOR FULL INFORMATION AND, DETAILS OF BANNED BREEDS.

Arrival time is 4pm for Woodland Lodges and Luxury Holiday Homes.

For Guests wishing to arrive ahead of our standard check-in time of 4pm, we have introduced an early check-in option of 2pm for our Woodland Lodges and Nightjar Holiday Homes, subject to availability.

This is charged at £50 per accommodation unit.

Early check in slots can be booked up to 48 hours in advance of your stay by calling our Reservations team on 01263 588181. We recommend booking as early as possible due to the limited slots available.

Departure time is 10am for all guests.

No, all sheets and bedding are provided and the beds are made up ready.
We do not provide bedding for cots.

Towels and a tea towel are provide in the Woodland Lodges and Luxury Holiday Homes.

We ask that towels are not removed from the accommodation. Additional towels can be hired from Reception for a small fee plus a deposit for use in the Health & Fitness Club.

A travel cot is available on request for Woodland Lodges or Holiday Homes. Please note that bedding IS NOT provided for these cots.

Highchairs can be hired from reception, although we do ask for a small deposit which will be refunded when returned. Please let us know at the time of booking if you wish to hire one.