Welcome Guide

A warm welcome to our Holiday Park, we are pleased you have chosen to stay with us.

This page contains useful information about your stay, the Park and the wonderful facilities to help make your stay memorable.

However, if you require further information, please contact a member of the team, or for out of hours support, the Security Team.

Our full FAQs can be found here

Before you arrive

During selected weeks, we have bookable family activities for our guests, which will return on Park in February 2024.

Ask at Reception about our self-guided walks.


Don’t forget your torch!

Arrival Information

Touring from 12pm

Woodland Lodges and Holiday Homes from 4pm

Touring Arrivals please drive to the Check In Cabin located to the side of the main car park. If this is closed, please walk to the main Reception.

Woodland Lodges and Holiday Homes please check in at Reception.


Please note: in peak season we ask that you arrive no earlier than stated and depart on time. Our changeover days are very busy during this time and the staff are working hard to ensure your arrival is the best it can be.

Department opening times vary throughout the season, please see Information Screens located on Park for up-to-date opening hours.

Safety Information and Park Rules

If the incident is life or limb-threatening, you should call 999 immediately before alerting a member of staff.

Kelling Heath has several trained first-aiders who can assist with serious first-aid incidents on the Park. Please visit or contact Reception on 01263 588181, or if outside of their opening hours, please visit the Forge Bar or contact our Security Control Room on 01603 894209.

Minor cuts, bruises, bites, and stings should be treated by another member of your party where possible. Our Village Store stocks basic first aid essentials.

Please note: If we provide first aid assistance, we require the consent of the injured party, and first aid will need to be carried out in the presence of a relative. If no relative is available, then with the consent of the injured party, another adult or member of our staff must be present.

When treating a person under the age of 18, the adult with responsibility for the child MUST be present and give consent for treatment on their behalf. Where the responsible adult is not available and the need for treatment is urgent, a chaperone, either another adult or member of our staff will, with the consent of the minor, be in attendance.

A defibrillator is located within the kiosk in the Village Square. In an emergency, please follow the usage instructions provided with the equipment.

Noise be kept to a minimum after 10pm

Out of respect for other guests, we kindly ask that noise be kept to a minimum after 10pm.  There will be an increased level of vigilance from our Wardens, Duty Managers and Security Guards this season to ensure guests are complying with the Park rules and pitching instructions.  A continued breach of rules may result in guests being asked to vacate the Park.

Please restrict ball games to the Sports Field or Recreation Area.  Ball games are not permitted on the Touring Areas.

We have a strict no smoking policy in all our Lodges and Holiday Homes.  Electronic cigarettes are also not permitted indoors.

Dogs are welcome in the designated Touring Area only at Kelling Heath but must always be kept on leads and are not to be left unattended.

Please clear up after your dog.  Dog bins are located around Park.

Please read our Dog Rules.

Pets are NOT allowed in our Holiday Homes or non dog-friendly Lodges.

There will be 6 allocated dog-friendly Woodland lodges for arrivals in 2024.

For public safety and privacy, the flying of drones at Kelling Heath is prohibited.

The charging of hybrid and or electric vehicles using the electricity supply to your Lodge, Holiday Hire Home, or touring hook-up point is NOT permitted.

Six designated charging points are located at Kelling Heath by the main overflow carpark, adjacent to the turning to the Woodland Lodges. Instructions are available on each pedestal; we ask that you are mindful of removing your vehicle once the charge is complete to allow others to use the charging points. Payment is via the MONTA APP.

Electric E-Bicycles are NOT permitted to be taken into your Lodge and/or Holiday Hire Home for charging. Quad bikes, segways, hoverboards and electric scooters are NOT permitted to be used on Park.

Under the Road Traffic Act, E-scooters and hoverboards are strictly prohibited on Park.  The Roads on Park are subject to road traffic law and, as such, any use of these is a criminal offence.

This applies to all motorised vehicles including, but not limited to; e-scooters, hoverboards, segways, quad bikes, trials bikes and powered scooters.

Please walk your wheels in the Village Square.
Guests should adhere to the Highway code when cycling around Park.

Bikes can be hired from Huff and Puff Cycles located on Park, just off the Village Square as you head towards the Viewpoint.

Please be aware that during warm, dry weather, there is a heightened fire risk on the Park in and around the Heathland and Woodland.

In the event of an extreme and prolonged period of dry weather, we reserve the right to introduce a ban on all types of BBQs.

Please remember:

  • To dispose of cigarette butts safely – ensuring they have been fully extinguished
  • Do not leave bottles or glasses in direct sunlight
  • No open fires are permitted anywhere on the Park
  • Never use a disposable BBQ indoors or in a tent
  • Never leave a lit BBQ unattended
  • Keep a bucket of water next to your BBQ
  • Remember to dispose of your BBQ safely, and do not empty hot ash into refuse bins
    Store gas cylinders outside, away from direct sunlight
  • Campfires, Fireworks, Fire Pits and Chinese Lanterns are STRICTLY NOT ALLOWED.

If you see or suspect a fire, immediately remove yourself from the area to a safe distance before raising the alarm by pressing one of the fire alarm sounders, which are on each of the touring facility blocks. These are grey boxes with a red button. The assembly point is next to the main car park.

Useful Information

Reception – 01263 588181

Forge & Terrace – 01263 589913

Out of Hours: Norse Security are on Park 7pm-7am daily. Should you experience issues during your stay, including power cuts, noise disturbances or other such problems, please call them on 0300 373 0705 and reference ‘Kelling Heath Holiday Park.’

Medical Contacts Call 999 in an emergency, call 111 for non-emergency assistance. Provide the operator with the following details: caravan or pitch number, full park address including postcode: Kelling Heath Holiday Park, Sandy Hill Lane, Weybourne, NR25 7HW

Norfolk & Norfolk University Hospital (A&E) 01603 286286

Cromer & District Hospital (No A&E, minor injuries) 01263 513571

Holt Medical Practice 01263 712461

Sheringham Medical Practice 01263 822066

Holt Dental Practice 01263 712335

Sheringham Dental Practice 01263 823119

Police Call 999 in an emergency

Call 101 for non-emergency

Glaven Veterinary Practice 01263 713200

Situated in the Village Square

Kelling Heath is a place to switch off and connect with nature. Due to our woodland setting,  mobile coverage can be limited across the Park, including accommodation. For those important ‘staying in touch’ moments, there is free WIFI available in the Village Square, The Forge & Terrace and Brackens Café.

We strive to ensure 100% of the waste on Park avoids landfill.  Guests are encouraged to follow the guidelines below to help us achieve this.  Bins are located in the Village Square, around the hire fleet accommodation and on the touring areas.

Our new waste management systems on Park include:
Recycling (clean items only) – Cans, plastics, card and paper
Glass – All mixed glass bottles and jars
General – Anything that can’t be recycled



On your Departure

Touring – please vacate the pitch by 10am
Woodland Lodges and Holiday Homes – please return your key to Reception by 10am

Please drop your keys at Reception or through the letter box to the right of the main reception doors

Touring & Camping Etiquette

The Village Store offers a like for like exchange on camping gas.

Subject to availability.



Only one car per pitch, all second cars must be parked in the main Park car park and must be registered with Reception.


When setting up your touring caravan please locate the jockey wheel on the pitch number slab, as indicated at the time of arrival, or place the corner of your tent as close as possible to this point.  Incorrect pitching may result in your being asked to set up again correctly.  If you need any help, please feel free to ask.

Carbon monoxide poisoning poses a real threat when BBQ’s (both gas and charcoal) are used incorrectly.  We ask anyone enjoying one to follow this advice:

Ensure BBQ’s are used well away from your accommodation.  At no point take BBQ’s into your accommodation, touring caravan, or tent.  Once finished, ensure that your BBQ is properly extinguished.