Information and Park Rules

PARK RULES

Carbon Monoxide Advice

Carbon monoxide poisoning poses a real threat when BBQ’s (both gas and charcoal) are used incorrectly. We ask anyone enjoying one to follow this advice:

Ensure BBQ’s are used well away from your accommodation. At no point take BBQ’s into your accommodation, touring caravan, or tent. Once finished, ensure that your BBQ is properly extinguished.

Fire Rules and Regulations

Please be aware that during periods of warm, dry weather, there is a heightened fire risk on Park.

In the event of an extreme and prolonged period of dry weather we reserve the right to introduce a ban on the use of all types of BBQs.

Please remember:

• To dispose of cigarette butts safely – ensuring they have been fully extinguished
• Do not leave bottles or glasses in direct sunlight
• No open fires are permitted anywhere on Park
• Never use a disposable BBQ indoors or in a tent
• Never leave a lit BBQ unattended
• Keep a bucket of water next to your BBQ
• Remember to safely dispose of your BBQ and do not empty hot ash into refuse bins
• Store gas cylinders outside, away from direct sunlight
• Campfires, Fireworks, Fire Pits and Chinese Lanterns are STRICTLY NOT ALLOWED.

If you see or suspect a fire, immediately remove yourself from the area to a safe distance before raising the alarm by pressing one of the fire alarm sounders located on each of the touring facility blocks. These are grey boxes with a red button. Assembly point is located next to the main car park.

Noise & Anti-Social Behaviour

Out of respect for other guests, we kindly ask that noise be kept to a minimum after 10pm. There will be an increased level of vigilance from our Wardens, Duty Managers and Security Guards this season to ensure guests are complying with the Park rules and pitching instructions. A continued breach of rules may result in guests being asked to vacate the Park.

No Smoking

We have a strict no smoking policy in all our Lodges and Holiday Homes. Electronic cigarettes are also not permitted indoors.

Cars

Only one car per pitch, all second cars must be parked in the main Park car park.

Speed Limit

The speed limit on Park is 10mph. Guests should adhere to the Highway Code when driving on Park.

EV Charging

The charging of hybrid and or electric vehicles using the electricity supply to your Lodge, Holiday Hire Home, or touring hook-up point is NOT permitted.

Six designated charging points are located at Kelling Heath by the main overflow carpark, adjacent to the turning to the Woodland Lodges. Instructions are available on each pedestal; we ask that you are mindful of removing your vehicle once the charge is complete to allow others to use the charging points. Payment is via the MONTA APP.

Electric E-Bicycles are NOT permitted to be taken into your Lodge and/or Holiday Hire Home for charging.

E-Scooters and Hoverboards

Under the Road Traffic Act, E-scooters and hoverboards are strictly prohibited on Park. The roads on Park are subject to road traffic law and, as such, any use of these is a criminal offence.

This applies to all motorised vehicles including, but not limited to; E-scooters, hoverboards, segways, quad bikes, trail bikes and powered scooters.

Cycles

Cycling in the Village Square is strictly prohibited – please walk your wheels. Guests should adhere to the Highway code when cycling around Park. Please view our guide to safe cycling on Park here.

Dogs

Dogs are welcome in our Red Touring designated areas and specified Woodland Lodges only at Kelling Heath and must always be kept on leads and are not to be left unattended. Please clear up after your dog. Dog bins are located around Park. Dogs are not allowed in our Holiday Homes or non dog-friendly Lodges. Please read our full Dog Rules here.

Drones

For public safety and privacy the flying of drones at Kelling Heath is prohibited.

Pitches

When setting up your touring caravan please locate the jockey wheel on the pitch number slab, as indicated at the time of arrival, or place the corner of your tent as close as possible to this point. Incorrect pitching may result in your being asked to set up again correctly. Please contact Reception if you require any assistance from our Wardens.

Ball Games

Please restrict ball games to the Sports Field or Recreation Area. Ball games are not permitted on the Touring Areas.

Kelling Heath Holiday Park Map

Kelling Heath Holiday Park Lodge and Holiday Home’s to hire

Red Squirrel Touring Area

Yellow Dragonfly Touring Area

Blue Butterfly Touring Area

Please note: our maps are artistic representations of the natural environment. Some features – such as trees, bushes and pathways may vary slightly in location

Arrival

Touring from 12pm

Woodland Lodges and Holiday Homes from 4pm

Departure

Touring – please vacate the pitch by 10am
Woodland Lodges and Holiday Homes – please return your key to Reception by 10am

Kelling Heath has several trained first-aiders who can assist with serious first-aid incidents on the Park. Please visit or contact Reception on 01263 588181, or if outside of their opening hours, please visit The Forge & Terrace or contact our Security Control Room on 0300 373 0705.

Minor cuts, bruises, bites, and stings should be treated by another member of your party where possible. Our Village Store stocks basic first aid essentials.

Call 999 in an emergency, call 111 for non-emergency assistance. Provide the operator with the following details: caravan or pitch number, full park address including postcode: Kelling Heath Holiday Park, Sandy Hill Lane, Weybourne, NR25 7HW

Hospitals/Doctors
Norfolk & Norfolk University Hospital (A&E) 01603 286286

Cromer & District Hospital (No A&E, minor injuries) 01263 513571

Holt Medical Practice 01263 712461

Sheringham Medical Practice 01263 822066

Holt Dental Practice 01263 712335

Sheringham Dental Practice 01263 823119

Please note: If we provide first aid assistance, we require the consent of the injured party, and first aid will need to be carried out in the presence of a relative. If no relative is available, then with the consent of the injured party, another adult or member of our staff must be present.

When treating a person under the age of 18, the adult with responsibility for the child MUST be present and give consent for treatment on their behalf. Where the responsible adult is not available and the need for treatment is urgent, a chaperone, either another adult or member of our staff will, with the consent of the minor, be in attendance.

Defibrillator

A defibrillator is located within the kiosk in the Village Square. In an emergency, please follow the usage instructions provided with the equipment.

To help reduce light pollution and to maximise the enjoyment of the night sky,  lighting at Kelling Heath is kept to the main public areas and touring amenity buildings. Guests are advised to bring torches for their own convenience.

Find out more about our Dark Skies here.

Reception – 01263 588181

Situated in the Village Square

Kelling Heath is a place to switch off and connect with nature. Due to our woodland setting, mobile coverage can be limited across the Park, including accommodation. For those important ‘staying in touch’ moments, there is free WIFI available in the Village Square and in the designated WIFI room located near the Forge & Terrace.

Although we are inspired by our wonderful wildlife, please do not feed the grey squirrels.

Feeding the squirrels can cause them harm and encourage them to scavenge.