Book online or call 01263 588181

Coronavirus Covid-19

Contacting us - High call volumes

Our Reception and Reservations team are experiencing extremely high call volumes and e-mail traffic as guests seek to book with us or check availability. Please may we request your patience during this time, we will respond as soon as we can.

Thank you


We Are Good To Go

We Are Good To Go

The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.

 


Staying COVID-19 Secure in 2020

Staying COVID-19 Secure in 2020

Kelling Heath accommodation and touring & camping bookings

Kelling Heath is now open as from Monday 6 July 2020.

Kelling Heath Lodges and Holiday Caravans: will be available for guests to occupy from Monday 6 July.

Touring & Camping Pitches please note:

From Monday 6 July: pitches will be available for those guests with UNITS WHICH HAVE THEIR OWN INTERNAL SELF-CONTAINED WASHING AND TOILET FACILITIES ONLY

From Monday 13 July: our toilet and shower facilities will open and be available.

Please note that some restrictions will be in place for some time to come. This will mean that some facilities will likely be resticted, closed or not available, as a valued guest we want to keep you informed as best as we can at the present time.

We have provided a summary of facilities that will be available at Kelling Heath below and will continue to review the detail of the Government's website and update the summary when required.

We look forward to seeing you soon, take care and stay safe.


Some of the measures we are taking for guests

Some of the measures we are taking for guests

Kelling Heath facilities

Please note that some restrictions will be in place for some time to come.
This will mean that some facilities will likely be restricted, closed or not available, as a valued guest we want to keep you informed as best as we can at the present time. We have provided a summary of facilities that will be available at Kelling Heath below, we will continue to review the detail on the Government's website and update the summary when required.

Reception

  

Village Store

  

Holiday Home Sales

  

Pizza on the Square (takeaway)

  

Forge and Terrace

  

The Den (children's indoor play area)

  

X

Arcade

  

X

Toilets - Village Square

  

Health & Fitness Club/Indoor Pool - (open from 25/7 with restrictions)

NOT sauna & steam rooms or spa bath

 


Outdoor Pool - (open from 16/7 with restrictions)

 


Launderette

  

Pay Phone

  

Petanque

  

Table Tennis

  

Tennis Courts

  

Walking Trails

  

Cycle Routes

  

Huff & Puff cycle hire

  

Blue Area Playground

  

Adventure Playground

  

Trim Trail

  

Artisan Markets


  X 

Pop Up Food Vendors (from 17/7)

  

Children's Entertainment

  

X

Outdoor Entertainment in the Folly (from 24/7) 

  

Activities (from 13/7)

  

Touring Facilities (toilets & showers) from 13/7

  

Chemical Disposal Points

  

Water Points

  

 


Using the Health & Fitness Club - Covid-19 information

In line with Government guidance our Health & Fitness Club and Indoor Pool will reopen on Saturday 25th July.

To comply with Government regulations regarding social distancing, we have capped the number of users permitted in the Club at any one time. To manage this effectively we have introduced a booking system to access the Health & Fitness Club and Indoor Pool.

Sessions will be available to book by our Holiday Homeowners, Guests and Health & Fitness Club Members between 10am-6pm daily. Outside of these times no booking is required, however when the Club reaches maximum capacity admittance will be on a one out, one in basis.

A reminder that children may only use the indoor pool between 10am-6pm.

  • 90 minute sessions will operate for swimming, using the gymnasium, or a mixture of both. At this time our sauna, steam room and spa pool remain closed.
  • Sessions are priced at £6.00 for adults and £3.00 for under 16’s.
  • To book, please visit or call the Health & Fitness Club on 01263 589919. Payment is required at the time of booking and no refunds will be given should you decide not to visit.
  • The Health & Fitness Club Reception will open from Wednesday 22nd July (between 9am-5pm) in order to start taking bookings in advance, by phone or in person. From Saturday 25th July normal opening times will resume.
  • The 90 minute session starts from the beginning of the timeslot, not when you arrive or start using the facilities.
  • All Holiday Homeowners and Guests will be required to show their wristbands on arrival. Members will need to show their Membership cards. An additional coloured band will be issued to you to identify the timeslot session you are in.
  • We would ask that you arrive beach or gym ready and only use the changing rooms and showers if absolutely unavoidable.
  • Guests can book 3 x sessions per 7 night stay.
  • Please note - Outdoor pool bookings can be made at the Health & Fitness Club Reception only.

Please rest assured that deep cleaning is taking place daily in all areas of the Club, along with regular cleaning throughout the day. We have reduced the amount of lockers available in changing rooms and removed the benches to allow more space for users to maintain social distancing.

It is important that if you are showing any symptoms of Covid 19, you must not attend the Health Club. 

Restrictions:
We hope you will enjoy your visit to the Health & Fitness Club at Kelling Heath, if you have children in your party please can we draw your attention to the following restrictions:

  • Children under the age of 18 may use the Health & Fitness Club between the hours of 10am to 6pm only.
  • All gym users must be 16 years of age and over.
  • Children under the age of 15 years must be supervised by an adult at all times.
  • Children must be 5 years and over to use the spa pool and 8 years and over to use the steam room, they must be accompanied by an adult at all times 

Privately owned holiday homes

PRIVATELY OWNED HOLIDAY HOME HOMEOWNERS

Kelling Heath is now open for holiday homeowners. 

For detailed information about returning to Kelling Heath please visit the Owners Website or call Owner Services.

 


Some of the measures we are taking for private homeowners

Some of the measures we are taking for private homeowners

What our guests are saying:

Love this park, been visiting since I was a child and will again in the future. Lovely & peaceful if you want to escape the hustle & bustle.

KJ