Book online or call 01263 588181

Coronavirus Covid-19

Contacting us - High call volumes

Our Reception and Reservations team are experiencing extremely high call volumes and e-mail traffic as guests seek to book with us or check availability. Please may we request your patience during this time, we will respond as soon as we can.

Thank you


We Are Good To Go

We Are Good To Go

The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.

 


COVID alert levels what you need to know: Accommodation and touring & camping bookings

Latest update following recent UK Government Announcement on Monday 13th October 2020

Following the recent implementation of Local Covid Alert levels, we are pleased to confirm that Kelling Heath and Woodhill Park remain open, with Norfolk classed as a ‘Medium alert' area.

We are aware that our Guests come from all over the United Kingdom, therefore, we ask that you read the information below and ensure you are compliant with Government Guidelines.

If you are unsure of your Local Covid Alert level, please follow the link below to the Government website where you can input your postcode:

https://www.gov.uk/find-coronavirus-local-restrictions

https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know

If you live in an area with the following Alert level:

Medium
You are permitted to go on holiday but must continue to observe the ‘Rule of Six', along with adhering to the additional Covid secure measures in place on Park.

High
You are permitted to go on holiday but only with members of your own household or support bubble

If you have a reservation with multiple households, please contact us on 01263 588181.

We will transfer your stay to a later date in 2020 or into 2021. Tariffs for 2021 have remained the same for the comparable weeks in 2020. You will be required to pay any increase should the tariff be higher than you originally paid, however, if the tariff is less, we will refund you the difference.

Very High
Government Advice states "
you should avoid staying overnight in another part of the UK if you are resident in a very-high alert level area".

Therefore, unfortunately we are unable to honour your booking at the present time. 

Please contact us on 01263 588181.  We will transfer your stay to a later date in 2020 or into 2021. Tariffs for 2021 have remained the same for the comparable weeks in 2020. You will be required to pay any increase should the tariff be higher than you originally paid, however, if the tariff is less, we will refund you the difference.

Thank you for your understanding during these challenging times.  If you require further information from us, please contact the Reservations teams on the number listed above.


Staying COVID-19 Secure in 2020

Staying COVID-19 Secure in 2020

Some of the measures we are taking for guests

Some of the measures we are taking for guests

Kelling Heath facilities

Please note that some restrictions will be in place for some time to come.
This will mean that some facilities will likely be restricted, closed or not available, as a valued guest we want to keep you informed as best as we can at the present time. We have provided a summary of facilities that will be available at Kelling Heath below, we will continue to review the detail on the Government's website and update the summary when required.

Reception

  

Village Store

  

Holiday Home Sales

  

Pizza on the Square (takeaway)

  

Forge and Terrace

  

The Den (children's indoor play area)

  

X

Arcade

  

X

Toilets - Village Square

  

Health & Fitness Club/Indoor Pool - (open from 25/7 with restrictions)

NOT sauna & steam rooms

 


Outdoor Pool 

  

X

Launderette

  

Pay Phone

  

Petanque

  

Table Tennis

  

Tennis Courts

  

Walking Trails

  

Cycle Routes

  

Huff & Puff cycle hire

  

Blue Area Playground

  

Adventure Playground

  

Trim Trail

  

Artisan Markets


  X 

Pop Up Food Vendors as advertised

  

Children's Entertainment

  

X

Indoor Entertainment as advertised

  

Activities as advertised

  

Touring Facilities (toilets & showers) from 13/7

  

Chemical Disposal Points

  

Water Points

  

 


Using the Health & Fitness Club October Half Term 2020

A booking system to access the Health & Fitness Club and Indoor Pool will be in operation from Friday 23rd October to Sunday 1st November inclusive:

Sessions will be available to book by our Holiday Homeowners, Guests and Health & Fitness Club Members between 10am-6pm daily.

Outside of these times no booking is required, however when the Club reaches maximum capacity admittance will be on a one out, one in basis.

A reminder that children may only use the indoor pool between 10am-6pm.

  • 90 minute sessions will operate for swimming, using the gymnasium, or a mixture of both.
  • At this time our sauna and steam room remain closed.
  • Sessions for guests are priced at £6.00 for adults and £3.00 for under 16's.
  • To book, please visit or call the Health & Fitness Club on 01263 589919. Payment is required at the time of booking and no refunds will be given should you decide not to visit.
  • The 90 minute session starts from the beginning of the timeslot, not when you arrive or start using the facilities.
  • All Holiday Homeowners and Guests will be required to show their wristbands on arrival. Members will need to show their Membership cards. An additional coloured band will be issued to you to identify the timeslot session you are in.  
  • We ask that you arrive beach or gym ready and only use the changing rooms and showers if absolutely unavoidable.
  • Holiday Homeowners can book 1 x session per day, their guests can book 3 x sessions per stay.

Privately owned holiday homes

PRIVATELY OWNED HOLIDAY HOME HOMEOWNERS

Kelling Heath is now open for holiday homeowners. 

For detailed information about returning to Kelling Heath please visit the Owners Website or call Owner Services.

 


Some of the measures we are taking for private homeowners

Some of the measures we are taking for private homeowners

What our guests are saying:

Fantastic place set in beautiful surroundings with so much to do on park

JB