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Coronavirus Covid-19

Contacting us - High call volumes

Our Reception and Reservations team are experiencing extremely high call volumes and e-mail traffic. Please may we request your patience during this time, we will respond as soon as we can.

Thank you


Kelling Heath is now open

We are pleased to advise that Kelling Heath reopened on Monday 12th April for our Holiday Homeowners, guests staying in our Woodland Lodges and Luxury Holiday Homes and those tourers with self-contained washing and toilet facilities only

During the period 12th April to 17th May, our shared toilet and shower facilities will remain closed.

What does self-contained mean?
In this instance, self-contained means access to a personal toilet and wash facility for the use by a single household, i.e., inside a Motorhome/Tourer or by having an additional toilet and shower tent on a pitch.

How does this affect my reservation?
Regrettably, this means that any reservations during this period without self-contained facilities must be amended. Our reservations team will be contacting you in order of arrival date over the next week to discuss your options:

  • Reschedule/Credit Note - We would love to welcome you back after 17th May. Our reschedule or credit note option gives you the flexibility to move your reservation to a convenient date in 2021/22 or receive an 18-month credit note.
  • Cancellation - We understand that under the current circumstances there is much uncertainty. If you would prefer to cancel your reservation, we will provide you with a full refund.

Please click here for a link to the facilities that will be available on Park. 

We thank you for your patience and understanding and very much look forward to welcoming you back to Kelling Heath.


Kelling Heath facilities 12th April to 16th May inclusive

12th April to 16th May inclusive (subject to Government Guidelines)
We have provided below a summary of facilities that we expect to be available at Kelling Heath during the above period.

Reception

 

Village Store

 

Holiday Home Sales

 

Pizza on the Square (takeaway only)

 

Forge and Terrace (outdoor dining)

 

Toilets – Village Square

 

Health & Fitness Club/Indoor Pool

 

Spa, Sauna & Steam Room


X

Outdoor Pool

 

X

Launderette

 


Petanque

 

Table Tennis

 

Tennis Courts

 

Walking Trails

 

Cycle Routes

 

Huff & Puff cycle hire

 

Blue Area Playground

 

Adventure Playground

 

Trim Trail

 

Artisan Markets

 

X

Pop Up Food Vendors

 

X

Children’s Entertainment

 

X

Outdoor Entertainment in the Folly

 

X

Activities

 

X

Touring Facilities (toilets & showers)

 

X

Chemical Disposal Points

 

Water Points

 

 


Kelling Heath facilities 17th May to 20th June inclusive

17th May to 20th June inclusive (subject to Government Guidelines)
We have provided below a summary of facilities that we expect to be available at Kelling Heath during the above period.

Reception

  

Village Store

  

Holiday Home Sales

  

Pizza on the Square (takeaway)

  

Forge and Terrace

  

Toilets - Village Square

  

Health & Fitness Club/Indoor Pool

  

Spa, Sauna & Steam Room

  

Outdoor Pool (from 17th May)

  

Launderette

  

Petanque

  

Table Tennis

  

Tennis Courts

  

Walking Trails

  

Cycle Routes

  

Huff & Puff cycle hire

  

Blue Area Playground

  

Adventure Playground

  

Trim Trail

  

Artisan Markets (selected dates)

  

Pop Up Food Vendors (selected dates)

  

Children's Entertainment

  

X

Outdoor Entertainment in the Folly (selected dates)

  

Activities (during school holiday weeks)

  

Touring Facilities (toilets & showers)

  

Chemical Disposal Points

  

Water Points

  

 


Some of the measures we are taking for guests

Some of the measures we are taking for guests

Staying COVID-19 Secure in 2020

Staying COVID-19 Secure in 2020

What our guests are saying:

When asked where they'd like to go next for a holiday my children both without hesitation said Kelling Heath

AB